By Kim Johnson, March 22 2010
Do you provide substance abuse or mental health treatment to adolescents or adults? You can improve the quality of care you provide -- and your bottom line -- by using the NIATx model of process improvement.
In that model, successful change efforts begin with a walk-through. Just what is a "walk-through?" It's a way for staff in your organization to experience the services they provide just as their clients or customers do.
Our new e-learning course, Process Improvement 101, gives an overview of the NIATx model and the tools users need to prepare for a walk-through in their organizations. You can complete this free course in less than an hour, or view one segment at a time.
Updated: February 08 2018